Augmentable Terms of Service

AI Platform Subscriptions

HifiBots operates on a subscription model with the following terms:

• Monthly Billing: Subscription fees are billed via Stripe on a recurring monthly cycle (annual plans available on request)
• Included Allowance: Each plan includes a monthly AI usage allowance that resets at the start of every billing period
• No Rollover: Unused subscription allowances expire at the end of the billing cycle and do not roll forward
• Usage Suspension: If the plan allowance and any active credits reach zero, usage pauses until renewal or purchase of additional credits
• Enterprise Options: Custom pricing and billing arrangements are available for large-scale implementations

Top-Up Credits

• Optional one-time credit packs can be purchased from the Credits tab via Stripe Checkout
• Credits are applied only after the monthly subscription allowance is exhausted
• Each credit pack expires 90 days from the date of purchase; expired balances are removed automatically
• Credits are non-refundable, non-transferable, and have no cash value
• Credit balances and expirations are visible inside your account dashboard

Payment Terms

• All payments are processed securely through Stripe
• Subscription fees renew automatically unless cancelled before the renewal date
• Plan changes are pro-rated according to Stripe's standard proration logic
• Failed renewal payments trigger reduced usage limits to zero until the invoice is paid
• One-time credit purchases are billed immediately and follow the refund policy outlined in the Credits tab

Your Data Rights

You retain ownership of all data you provide to HifiBots. We process your data solely to provide our AI platform services.

• Data encryption at rest and in transit
• GDPR, CCPA, and other privacy law compliance
• Right to data portability and deletion
• Transparent data processing practices

Platform Uptime

We strive to maintain 99.9% uptime for our AI platform services, with:

• 24/7 monitoring and alerting
• Redundant infrastructure and failover systems
• Regular maintenance windows with advance notice
• Service level agreements for enterprise customers

Service Limitations

HifiBots AI platform services are provided "as is" with the following limitations:

• AI outputs may require human review and validation
• Platform availability subject to maintenance and updates
• Third-party service dependencies may affect functionality
• Usage limits apply based on subscription tier, purchased credits, and payment status
• Top-up credits expire 90 days after purchase and cannot be reinstated once expired